Refund policy

Exchange Policy

We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

Please note that we do not accept returns or offer refunds. Exchanges are available only for eligible items.

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Exchange Eligibility

To be eligible for an exchange, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start an exchange, please contact us at contact@birsaofficial.com.
Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

Note: Items sent back to us without first requesting an exchange will not be accepted.
Customers are responsible for the shipping costs associated with returning the item for exchange.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately at contact@birsaofficial.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-Exchangeable Items

Certain ty