Refund policy

Exchange Policy

At Birsa Official, we want you to be satisfied with your purchase. If you need a different size or have received a damaged or incorrect item, we're here to help.

7-Day Exchange Policy

We offer a 7-day exchange policy, which means you have 7 days from the date of delivery to request an exchange.

Please note that we do not offer returns or refunds. Exchanges are available only for eligible items and are subject to stock availability.

Exchange Eligibility

To be eligible for an exchange, your item must:

Be in the same condition as received.
Be unworn, unused, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original receipt or proof of purchase.

Items that do not meet these conditions may not qualify for an exchange.

How to Request an Exchange

To initiate an exchange, please contact us with your:

Order Number
Full Name
Reason for Exchange
Photos of the item (required for damaged, defective, or incorrect items)

Email: contact@birsaofficial.com

WhatsApp/Phone: 0323-3996666

Once your request has been reviewed and approved, we will provide instructions on how and where to send your item.

Please do not send any items back without receiving prior approval, as unauthorized returns will not be accepted.

Shipping Charges

Customers are responsible for the shipping cost of sending the item back for exchange.
Birsa Official will ship the replacement item after the exchanged product has been received, inspected, and approved.
Any additional shipping charges, if applicable, will be communicated before dispatch.

Exchange Processing Time

Once we receive your returned item, please allow 3–7 business days for inspection and processing. After approval, your replacement item will be dispatched as soon as possible.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery by email or WhatsApp with clear photos of the product and packaging. We will review the issue and arrange a suitable solution.

Non-Exchangeable Items

The following items are not eligible for exchange:

Sale or clearance items.
Gift cards.
Customized or personalized products.
Items that have been worn, washed, altered, or damaged after delivery.
Items returned without original tags or packaging.
Exchange requests made after 7 days from the delivery date.

Stock Availability

All exchanges are subject to product availability. If your requested size or item is unavailable, we will offer an alternative product of equal value or another suitable solution.

Contact Us

If you have any questions regarding our Exchange Policy, please contact us: