Shipping policy

Shipping Policy

At Birsa Official, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after your order is placed.

  • Our representative will contact you to confirm your order before dispatch.

  • Once your order is confirmed, it will be prepared and shipped as soon as possible.

Shipping Time

Pakistan Shipping

  • Standard Delivery: 3–7 business days.

  • Delivery times may vary depending on your city or region.

International Shipping

  • International orders are delivered within 7–21 business days, depending on the destination country and customs clearance.

  • Shipping charges and delivery times vary by location.

Note: Shipping charges will be calculated and displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or WhatsApp message with your tracking number (where available). You can use the tracking number to monitor your shipment through the courier's official website.

Shipping Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service delays

  • Customs clearance (for international orders)

  • Unexpected circumstances beyond our control

We appreciate your patience in such situations.

Customs & Duties

For international orders, customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Birsa Official is not responsible for these additional charges.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order. Birsa Official is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Missing, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible with your order number.

We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: contact@birsaofficial.com

WhatsApp/Phone: +92 323 3996666